PROBLEM QUESTION
How might we create an engaging experience that helps ARC's program staff understand all phases of the PMC in order to design programs that ensures best practice?
Approach
USER STORY
A user can practice implementing and evaluate their decisions with the PMC in real life scenarios to gain experience and better achieve Best Practice through solving real-life problems.
USER JOURNEY
This outlines the journey of a trainee as Red Cross' program designer. It is a great guideline to understand the user's needs, challenges, and provide the best solution.
HUMAN-CENTERED DESIGN
The program designers need to understand the PMC using an immersive tool or platform to experience each phases, and a game simulation is the best choice to improve performance and increase engagement.
STARTS WITH PEOPLE AND ENDS WITH INNOVATIVE SOLUTIONS TO MEET THEIR NEEDS
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INSPIRATION, IDEATION & IMPLEMENTATION​
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We go through this stages in order to ensure the best design solution for the needs of the our user: ARC's program staff.
CATERING TO DIFFERENT LEARNING STYLES​
VISUAL LEARNERS | AUDITORY LEARNERS | KINETIC LEARNERS |
PROPOSED SOLUTION:
GAME SIMULATION
INSPIRATION, IDEATION & IMPLEMENTATION​
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Boost employee confidence
Mistake-driven learning
Immediate and applicable feedback
Knowledge retention
Players forced to apply themselves
Increasing engagement